FAQ's
How long will my order take?
All made to order items are usually dispatched within 7-10 days but if we are experiencing a high volume of orders this can sometimes increase to 28 days. You will receive an email confirmation once dispatched with full tracking details . If you are wanting your order by a specific date please call or email before you order. If your item is being sent by post this will be sent recorded delivery. All other items are usually dispatched within 1-3 days. Once your order has been placed we will email or text you with an estimated turn around (if necessary). You can always contact the shop with your order number to confirm details or find out your estimated time of delivery.
Please note that these dispatch times can vary depending on how busy we are so if you would like something urgent its always best to contact us first to see if this is possible.
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Returns & Exchanges
As the majority of our items are handmade to order we will only refund if an error has been made by us, we work closely with our customers to ensure this does not happen so please feel free to contact us should you wish to discuss returning your item. You must inform us within 14 days of receiving your item that you wish to return your items. You then have 14 days to return your items in their original packaging and unused. We will contact you once your items have been received back. Please post back to the address below and include your contact details and order number and a contact number. It is advised that you send your items back recorded/tracked delivery.
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Payment
We offer Paypal as our credit/debit card payment method - this method is 100% secure.
You can also pay via bank transfer leaving your name / order number as a reference.
Bank details for payment are:
CountingUp Business Account
Account 30748036
Sort Code 236972
If you are local and would like to collect your order, you are welcome to pay cash if you wish.
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Facebook/Instagram
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FACEBOOK - https://www.facebook.com/lisasfrillytots​
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INSTAGRAM - LISASFRILLYTOTS2018
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International Shipping
When ordering from outside the UK please check that you have selected the correct shipping mode, if your country is not there please email us for a price before ordering
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